If you are involved in an accident, please call our toll-free claims reporting number: (800) 922-8228, available 24 hours a day, 7 days a week. A police report should also be filed promptly for losses involving the theft of all or part of your vehicle, and within 24 hours for a hit-and-run loss involving injuries. Consult with your adjuster if you need more information. The time limits for filing a claim vary depending upon the type of claim you have. Therefore we encourage you to file your claim as soon as possible after a loss in order to preserve your rights.
Once you have filed your claim, your adjuster will contact you within 48 hours to advise you. We attempt to resolve all claims within 40 days. In fact, small or routine claims are often resolved within just a few days. However, more complicated claims can take longer to investigate and resolve.